Operations and Service

• Oversee the daily functioning of the wellness facility including fitness room, massage treatment rooms, and outdoor spa area (including a hot tub, cold plunge and sauna).
• Ensure that all services (treatments, classes, wellness sessions) meet brand and quality standards.
• Hands-on for all guest massage treatments and/or coordinating schedules, treatment booking, and staff availability.
• Handle guest requests, concerns, and special situations.
• Maintain a calm, safe and professional atmosphere throughout all facilities.
• Assist with other duties as required.

Internal & External Collaboration

• Internal Teams: Restaurant & Bar, Guest Relations, Spa/Fitness, HR, Reservations, Landscaping, Maintenance, Finance, and others.
• External Partners: Travel providers, tour guides, local artisans, wellness specialists, and other service vendors.
• Objective: Maintain seamless communication, uphold service excellence, and deliver personalized, enriching guest experiences.

Education

• Licensed in the State of Colorado by having current certification with the MBLEx (Massage & Bodywork Licensing Examination) and having license on file with the DPO (Division of Professions and Occupations)
• Proficient in group yoga instruction; preferably certified with a 200-hour teacher training (YTT) certificate
• Preferred bachelor’s degree in hospitality management, Tourism, Spa Management, Sports Science, Physiotherapy, or related fields
• Preferred additional certifications in wellness, holistic therapies, fitness, coaching or spa management

 Experience

• 2-5 years in spa, fitness, or wellness management.
• Proven experience in leading service-oriented teams.
• Knowledge of sales, budgeting and operational control.

Knowledge: Professionalism, integrity, warmth, and empathy.

Skill: Exceptional communication and interpersonal skills. Strong leadership and organizational abilities. Commitment to service excellence and guest satisfaction. Familiarity with hospitality software systems (e.g., Skill or similar platforms).

Ability: Problem solving, initiative, team-oriented leadership, adaptability, poise under pressure, and attention to detail.

Training/Coaching:  Develop ongoing training programs focused on service excellence, wellness techniques and safety protocols.

Quality and Safety Control: Ensure proper maintenance and cleanliness of treatment rooms, fitness area, equipment and wet areas; apply sanitation and hygiene protocols.

All offers of employment are contingent upon the successful completion of a reference check, employment and education verification, and a criminal conviction record check.

This is a full-time position, paid salary. We offer competitive compensation and excellent benefits including health, dental, vision insurance, 401(k), employee assistance program, life insurance, paid time off, and more.